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COMPLETE EDUCATION ICT SUPPORT

Your business is at the heart of everything we do at Eye Tech IT.

We know that your school is about so much more than just networks and technology. So we talk about what is important to you, what issues do you currently face which takes time away from teaching and preparation?

Only when we understand your requirements can we start developing solutions that will remove that burden of your ICT.

There is no one size fits all with ICT support, and if you're talking to someone who says otherwise, then they're probably not for you.

We provide fully tailored managed service agreements which are moulded to each and every one of your specific requirements.

We have various levels of support agreements available. You can opt for a simple, it breaks, you call and we fix it reactive service or a fully bespoke and highly proactive solution that minimises downtime and maximises your productivity from your technology.

MANAGED SERVICE LEVELS

Basic Support

A reactive support package for businesses without a server

  • Limited support by number of hours purchased
  • Remote and telephone support
  • Same day response
  • Support cover all existing ICT hardware
  • Preferential rates on hardware and software

Semi-Managed Support

A proactive support package for small businesses with their own infrastructure

  • Unlimited onsite support
  • Unlimited remote and telephone support
  • 4 Hour response time
  • Support cover all existing ICT hardware
  • Preferential rates on hardware and software
  • Online portal to view and analyze all support requests
  • Regular reviews on potential issues and recommendations

Fully Managed Support

A fully bespoke, proactive solution designed to minimise ICT downtime and maximise productivity

  • Unlimited onsite support
  • Unlimited remote and telephone support
  • 2 Hour response time
  • Remote management software
  • Support cover all existing ICT hardware
  • Best rates on hardware and software
  • Online portal to view and analyze all support requests
  • Proactive remote actions to maintain business continuity

WAIT, THERE's MORE...

With every Fully Managed ICT Support agreement you will also get full entitlements to the following services included in the agreement.

Eye-Spy

24/7 Round the clock monitoring system designed to spot and prevent IT problems happening before they occur.

Threat Management

Remote monitoring and management of anti-malware, e-mail & web content security solutions

Golden Hour

Every morning a real human engineer will log into your systems to ensure everything is okay.

Backup Management

Remote monitoring and management of your backup routines.

Cavalry Assistance

What if disaster strikes? No problem, we will send additional suitably trained engineers at no additional cost.

Server Updates & Reviews

Remote, conveniently scheduled application of Windows critical updates keeping your servers safe and secure.

WORK WITH US

We'll do everything we can to make sure your IT requirements are taken care of

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