In situations where it is not obvious what is causing the problems or extensive damage that need further investigation, then we will book your computer onto our diagnostic service.
This is a fixed charge of £25 and gives you a full breakdown of the underlying problems. You can then make an informed decision as to whether you would like to proceed with a repair. You are always in control over the costs.
Once your computer has been diagnosed and we know what's wrong with it, we can provide you with a quote on how much it's going to cost to fix it.
The decision is completely yours and we will always advise on what we think is the best thing for you to do. Sometimes it can cost more to fix a computer than what it would cost to buy a new one, this is called beyond economical repair.
When your computer is beyond economical repair we will talk through with you any suitable alternatives for you to consider. At no point are there any obligations for you to purchase a replacement from us.
If you have a computer that is running slow or frustrated with an influx of pop-ups, then our MOT service might be the best solution for you.
When you visit our support centre and book in your computer we will go through the symptoms with you and book you a slot with our engineering department.
The engineers working on your computer are the same guys that provide support to our corporate clients, so you can rest assured that your computer is in safe hands.