In situations where it is not obvious what is causing the problems or extensive damage that need further investigation, then we will book your phone onto our diagnostic service.
This is a fixed charge of £25 and gives you a full breakdown of the underlying problems. You can then make an informed decision as to whether you would like to proceed with a repair. You are always in control over the costs.
Once your phone has been diagnosed and we know what's wrong with it, we can provide you with a quote on how much it's going to cost to fix it.
The decision is completely yours and we will always advise on what we think is the best thing for you to do. Sometimes it can cost more to fix a phone than what it would cost to a buy a new one, this is called beyond economical repair.
When your phone is beyond economical repair we will talk through with you any suitable alternatives for you to consider. At no point are there any obligations for you to purchase a replacement from us.